day four

Today a patron was given a stern talking-to by a security guard, another patron blew up because he was frustrated by the amount of time the public computers took to reboot, and security guards were called to handle two other patrons who almost came to blows. All of this happened just a few feet away from me during the last 10 minutes of Day Four. My new job is difficult, but not impossible, made much easier by extraordinary coworkers who instruct and explain thoroughly and patiently. I sit three different desks throughout the day, two of which are reference desks. I have never officially done reference work before because that has been verboten in my past (academic) workplaces. So not only am I learning where things are, I am also learning how to conduct reference...